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Support and Maintenance Agreements
TechEd's IT Solutions provides computing and communications infrastructure, services and support. We specialise in a wide range of information technology solutions for your school, including network management, system assessment, project management, network design, and integration and security.
TechEd's objectives
- Assist schools with their technical support responsibilities through the provision of specialist technicians to meet the more complex technical support needs and operational support;
- Ensure that enhanced learning outcomes are achieved through the effective use of and reliable access to learning technologies in schools;
- Free up teachers for teaching, rather than maintaining computers and associated infrastructure
TechEd can also assist schools with other ICT requirements such as planning and implementation advice, staff professional development, purchasing advice and other duties requested by the school. Our theory behind IT outsourcing is that an expert third party can handle IT functions most efficiently and less expensively than the school itself.
Remote assistance - Many number of computer problems do not necessarily mean an engineer has to call out. Remote access can save you money on call out charges as well as providing immediate response. Providing our team with remote access to every pc in your office means yourschool has in effect its own IT department.
Call out response time - Should a visit to your school be necessary, your school needs to be up and running ASAP. Teched can provide same day response time to minimize this down time. Telephone assistance - Our help desk can provide you and your staff with support on many issues they may encounter during the working day. A quick phone call can sometimes prevent an office ours of down time.
Preventative Maintenance - A preventative maintenance's primary purpose is to minimise system outages and if systems do fail, the impact will be controlled and less damaging. During this process, problems are identified and remedied immediately.
Ad-hoc service - To guarantee a quick response we would normally recommend that your computers are covered by a support agreement, however, if required urgently Teched is usually able to provide an engineer on-site on a next day basis to solve problems for non-contract customers. Our competitive rates provide a qualified engineer to your premises to solve problems on a fixed callout and hourly rate.
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Teched can look after all your Teamboard Installation needs:
Consulation/ Installation / Hardware / Training Click
Online Survey System
Survey your school community quickly and easily. Get results instantly
Online Scheduling System
Online Parent Teacher Interviews now available
World Youth Day 08
Teched proudly wins tender to support World Youth Day 2008 Melb office IT Infrastructure
Teched Logo Design & Stationary service, provides schools with original, high-quality stationery designs that enhance their school identity Click
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